Lead / Associate Manager - Case Processing1

Responsibilities :

• Thorough understanding of ICSR and / or literature monitoring processes, including all related guidelines and regulations.
• Provide required guidance and support, as applicable,to the Team Lead and SMEs on operational and domain aspects as necessary.
• Ensure tasks are assigned to the team members to meet deliverables in accordance with SLAs and KPIs.
• Work closely with the team and client, as applicable, to identify and mitigate risks to meet timelines, address or seek clarity for queries, if any, and escalate when necessary.
• Ensure that all assigned goals (e.g., utilization and efficiency) are met for self and team as set for the performance year.
• Conduct performance management forthe team members.
• Support the functional capability development of team members and the Team Lead, as applicable.
• Conduct processtraining asrequired and per project needs.
• Proactively provide qualitative suggestions for improvements in processes and workstreams, leading to greater efficiencies.
• Contribute toward strengthening the business process(client / internal project workflows) and workstream-specific processes.
• Develop and maintain assigned departmental quality system procedures and instructions and provide training as necessary both within and outside the department.

Relevant Experience Related to Job / Function :

Candidate's Profile :

Skills Required

Ms Office Applications