Technical Customer Support Associate

Role Description

This is a full-time, on-site role for a Remote Tech Support Executive (USA) located in Noida. The selected candidate will be responsible for delivering high-quality technical support to customers through various communication channels. Day-to-day tasks include troubleshooting technical issues, resolving customers' queries, providing excellent customer service, and ensuring prompt issue resolution to maintain customer satisfaction.

Qualifications

• Strong skills in Customer Support and Customer Service to effectively liaise with clients and ensure a positive customer experience
• Solid experience in Technical Support and Troubleshooting to address and resolve technical challenges efficiently
• Analytical Skills for problem-solving, attention to detail, and critical thinking to diagnose and resolve issues effectively
• Excellent communication and interpersonal skills to interact with customers professionally
• Familiarity with remote support tools and technologies is a plus
• Ability to work in a team-oriented environment and adapt to fast-paced situations
• Relevant certifications or experience in IT support or customer service are advantageous

LOCATION : NOIDA

SHIFT : NIGHT

SALARY : UP TO 6 LACS

GREAT INCENTIVES