Summary :
The Data & Services team is a key differentiator for Company, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Responsibilities :
- Provides first tier technical and process support directly for inquiries for Business Operation's platforms, to include support related to workflow, customer profiles, and record adjustments
- Leads onboarding and training to business users to help drive increased adoption of functionality and productivity tools
- Under general supervision, supports investigation and resolution of issues, concerns and requests
- Conducts periodic Quality Control checks and Data Audits
- Supports the Business Operations Solutions team in the daily management and maintenance of the operational systems used across Advisors
- Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements
Must Have Hard skills :
Salesforce applications experience / Services & Support Experience / CRM systems & Analytics ExperienceFirsthand / direct user or support experience in operations and CRM systems in a large MNCMust Have Soft skills :
Communication skillsYears of Experience :
2+ years at least 1-year relevant experience.#AditiIndia
#25-23073
Skills Required
Crm Systems, Analytics