Infrastructure Incident Manager
Nextbridge IT SolutionsRepublic Of India, IN30+ days ago
Job description5–8 years of hands-on experience in enterprise server administration and high-severity incident response. Expert-level knowledge of Windows Server (2016 / 2019 / 2022) and Linux (RHEL, Ubuntu) . Deep expertise with virtualization technologies, specifically VMware ESXi / vSphere in a large-scale environment. Solid understanding of core infrastructure concepts : TCP / IP networking, SAN / NAS storage, and enterprise backup / recovery solutions . Hands-on experience with enterprise monitoring platforms (e.G., SolarWinds, Datadog, Nagios). Proficiency with an ITSM tool, preferably ServiceNow , for incident lifecycle management. Demonstrated ability to remain calm, focused, and organized during high-pressure situations. ITIL v3 / v4 Foundation certification is required. Advanced certifications such as MCSE, VCP, RHCE . ITIL Intermediate / Expert or related certifications. Experience with public cloud platforms ( Azure, AWS ) and hybrid cloud environments. Scripting and automation skills ( PowerShell, Bash ) for diagnostics and reporting. Crisis Management : Able to lead effectively in high-pressure, time-critical situations. Collaboration : Works seamlessly with vendors, internal teams, and stakeholders to achieve common goals. Analytical Mindset : Possesses superior troubleshooting and Root Cause Analysis (RCA) capabilities. Communication : Delivers clear, concise, and timely updates during incidents, tailored for both technical and business audiences. Proactive Mindset : Focuses on prevention and continuous service improvement, not just reactive resolution. This is a fully remote position. A company-provided Virtual Desktop (VDI) will be used for all work. Candidates are expected to provide their own reliable computer (laptop or desktop) and at least one monitor capable of accessing the VDI. A dedicated and quiet workspace is essential to maintain a professional environment during critical incident bridge calls.
Company Description
Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies. We partner closely with clients to understand their technical needs and organizational goals, delivering tailored solutions through highly skilled professionals. Our culture values forward-thinking, accountability, and agility, encouraging continuous growth and supporting long-term success. Join us to shape the future together.
Role Description
This is a remote contract role for a L3 Server Engineer – Major Incident Management. The L3 Server Engineer will be responsible for managing and resolving major incidents, providing expert troubleshooting, and ensuring uptime and performance of infrastructure. Duties include handling operating systems, supporting databases, and overseeing overall IT infrastructure. The role also requires effective communication and collaboration with other IT professionals and stakeholders to ensure swift resolution of incidents.
Key Responsibilities
- Serve as the primary technical escalation point for all server-related Major Incidents (MIM) and P1 events.
- Lead technical triage on bridge calls and in war rooms, coordinating efforts between L2 support, application teams, vendors, and other cross-functional stakeholders.
- Perform advanced, real-time troubleshooting to diagnose and resolve complex issues across Windows Server, Linux, and VMware virtualization platforms.
- Drive the restoration of critical infrastructure services with a focus on minimizing business impact.
- Author and deliver comprehensive Root Cause Analysis (RCA) and detailed post-incident reports.
- Partner with the Problem Management team to identify trends, implement proactive solutions, and prevent incident recurrence.
- Mentor and provide technical guidance to L1 / L2 support teams to improve overall incident response capabilities.
- Participate in a 24x7 on-call rotation to provide critical support when needed.
Qualifications
Preferred
Key Competencies
Remote Work Environment
Create a job alert for this search
Incident Manager • Republic Of India, IN
Related jobs
WELCOME TO SITA : We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the sec...Show moreLast updated: 17 days ago
BDC7C Summary : As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products.Your typical day will i...Show moreLast updated: 1 day ago
Immediate or Early Joiners Only.A US Based IT MNC is looking for Lead Network Engineer for one of their Banking Client.Client is looking for an expert in Manage / Support – firewalls, Checkpoint secu...Show moreLast updated: 12 days ago
- Promoted
L3 Server Engineer – Major Incident Management
Nextbridge IT SolutionsIndia, India Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies.We...Show moreLast updated: 30+ days ago
- Promoted
H1B Resource Deployment Manager
PTR GlobalNagpur, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and contingent workforce programs.
We support some of the most ...Show moreLast updated: 21 days ago
- Promoted
- New!
▷ Only 24h Left : Major Incident Manager
Lenovo IndiaNagpur, Maharashtra, India Job Title : Critical Incident Manager.Location : Navi Mumbai (On-Site).Work Schedule : 6-Day Work Week.Experience : 5–8 years in incident management / IT operations management.
The Incident Manager is res...Show moreLast updated: 3 hours ago
- Promoted
SailPoint ISC Developer
TechDemocracyNagpur, IN SailPoint Identity Security Cloud (ISC) Developer.The ideal candidate will have hands-on experience with SailPoint ISC (IdentityNow), including configuration, customization, workflow design, and in...Show moreLast updated: 16 days ago
- Promoted
Cloud Architect
iVedha Inc.Nagpur, IN Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago
- Promoted
SITA 2025 - Major Incident Manager
SITA INFORMATION NETWORKING COMPUTING INDIA, IndiaRemote
- Promoted
Senior Snowflake Developer & Infrastructure Integration Expert
iVedha Inc.Nagpur, IN We're Hiring : Senior Snowflake Developer & Infrastructure Integration Expert (Remote).We’re looking for a seasoned Snowflake Developer and Infrastructure Expert to take charge of full lifecycle imp...Show moreLast updated: 30+ days ago
Incident Manager
Trigent Software Private Limitedindia, KA, IndiaQuick Apply
- Promoted
Oracle Cloud Security and Risk Management (RMC) Consultant
AtomNagpur, IN Job Title : Oracle Cloud Security and Risk Management (RMC) Consultant.We are seeking an experienced Oracle Cloud Security and Risk Management (RMC) Consultant to join our team.The ideal candidate w...Show moreLast updated: 30+ days ago
- Promoted
DevOps Manager
Neurones IT AsiaNagpur, IN Your job scope is as follows : –.Proposing and implementing advanced cloud architectures, in continuous alignment with key cloud providers, such as AWS and Google.
Building and setting up new developm...Show moreLast updated: 4 days ago
- Promoted
Fortinet with Azure Migration
Sonata SoftwareNagpur, IN Azure Network Security Engineer.The ideal candidate will have strong experience in designing, implementing, and migrating on-premise networks into.
Design and implement secure and scalable.DNS serve...Show moreLast updated: 16 days ago
- Promoted
Lead Network Engineer (Azure & On-premise, Network Security, 8+ years Exp, Remote Job)
Client of Prasha Consultancy Services Private LimitedNagpur, INRemote
- Promoted
Infrastructure Project Manager
AkkodisIndia, India Manage IT infrastructure projects, with a focus on network technologies and datacenter management.Lead and coordinate datacenter moves, migrations, and implementation projects.Ensure compliance wit...Show moreLast updated: 30+ days ago
- Promoted
L3 Server Engineer - Major Incident Management
Nextbridge IT SolutionsIndia, India, India Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies.We...Show moreLast updated: 2 days ago
- Promoted
Sr. Lead - Cloud Security
Sycamore Informatics Inc.Nagpur, IN Cloud security framework; Strong scripting skills with PowerShell and.Solid understanding of version control tools, particularly Git.
Experience with cloud platforms, including AWS, Azure and GCP.Pr...Show moreLast updated: 30+ days ago
- Promoted
ACI Network Engineer
PamTen IncNagpur, IN We are seeking numerous highly skilled Data Center Engineers to join our delivery team supporting Cisco initiatives.This role requires deep technical expertise across core data center technologies,...Show moreLast updated: 30+ days ago
- Promoted
Program / Project Manager – Cybersecurity
AiiR ResponseNagpur, IN AiiR Response specializes in AI-driven breach response and extortion management, automating negotiations, investigations, and recovery to significantly reduce incident costs and response times.With...Show moreLast updated: 30+ days ago
- Promoted
DevOps Manager
Unified InfotechNagpur, IN We are seeking a highly skilled and motivated.AWS and Azure cloud platforms to join our dynamic team.The successful candidate will collaborate with solution architects, developers, project managers...Show moreLast updated: 16 days ago