Incident Manager

9 BDC7C Summary : As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services run smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will require you to troubleshoot and resolve issues at both basic and intermediate levels, ensuring optimal performance of systems and services. Roles & Responsibilities : - Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills : - Must To Have Skills : Proficiency in Critical Incident Management.- Strong understanding of incident response processes and methodologies.- Experience with troubleshooting server and network issues.- Familiarity with various operating systems and software solutions.- Ability to implement and maintain technology at the operating system level. Additional Information : - The candidate should have minimum 5 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required.