Responsive - Product Manager - Customer Solutions

About the job : About the Role :

We are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams : Rapid Requests (small, high impact improvements), and Professional Services engagements.

This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.

Key Responsibilities :

Rapid Requests :

• Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
• Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.

Professional Services :

Best Practices & Strategic Execution :

Required Experience :

Skills & Competencies :

What Success Looks Like :

(ref : iimjobs.com)