ServiceMax / Salesforce Architect

Job Title : Offshore ServiceMax Architect

Location : (Remote)

About the Role

We are seeking an experienced ServiceMax Architect to join our global IT and field service applications team. This role will partner closely with our Urology and Endoscopy sales teams to design, govern, and optimize ServiceMax solutions on the Salesforce platform. The ideal candidate will have deep expertise with ServiceMax Go , strong architectural leadership skills, and prior experience working within large global consulting organizations or Fortune 500 companies .

Key Responsibilities

Lead the design and architecture of ServiceMax solutions with a focus on Urology and Endoscopy sales organizations .

Provide technical leadership across ServiceMax Go, Salesforce, and integrated enterprise applications.

Define best practices, standards, and governance for ServiceMax solution design, development, and deployment.

Collaborate with business stakeholders to translate requirements into scalable, high-performance architectures.

Oversee solution delivery, ensuring alignment with enterprise architecture and regulatory / compliance needs.

Guide development teams on ServiceMax Go configuration, customization, and integration patterns.

Partner with QA, DevOps, and support teams to ensure smooth releases and long-term maintainability.

Mentor offshore developers and serve as a subject matter expert (SME) for ServiceMax and Salesforce.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

8+ years of Salesforce platform experience with at least 4+ years in ServiceMax .

Hands-on expertise with ServiceMax Go (required).

Proven experience working in a large global consulting organization or Fortune 500 company (required).

Demonstrated success in leading solution architecture for enterprise ServiceMax implementations.

Strong understanding of ServiceMax data model and key modules (Work Orders, Service Contracts, Installed Products, Entitlements, etc.).

Knowledge of integration patterns and tools (REST / SOAP APIs, MuleSoft, Dell Boomi, or similar).

Excellent communication and leadership skills for guiding global, cross-functional teams.

Preferred Skills

ServiceMax Certification(s), including ServiceMax Architect if available.

Salesforce Certified Technical Architect (CTA) or Platform Architect certifications.

Experience in the medical device or healthcare industries .

Familiarity with DevOps and release management tools (Copado, Gearset, or similar).

Background in Agile / Scrum enterprise delivery environments.