TCS Walkin Drive Opportunity for Service Desk

Greetings from TCS !!!

Job Title : Service desk Agent

Location -Banglore / Noida

Experience required : 3 to 8

Required Technical Skill Set

Excellent Communication skills. Basic PC and peripheral Hardware troubleshooting(Including Printer & scanning devices)

Primary Skills

• Excellent Communication skills both written & Verbal
• Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
• Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
• Troubleshooting E-mails ( Outlook / Teams)
• Escalates unresolved Incidents / requests to the proper tier 2 and 3 support team.
• Exposure to ITIL processes
• Mandate to work in 24x7.
• Co-ordination with multiple stake holders (including MIM)
• Create the Standard Operating Procedure and update the knowledge database documentation whenever required
• Need to have automation mindset and exposure to AI tools and concepts

Secondary Skills

Note- Do not apply Freshers. and EX TCSers.

Thanks & Regards,

Supriya Kashid.

TCS HR Recruitment Team (TAG)