Senior Program Manager - Post-Purchase & 3PL

Location : Bangalore | HSR Layout

Role Overview

Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance : packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.

Key Responsibilities

• Oversee seller-side dispatches : timely packing, order readiness, and minimal post-order OOS.
• Manage 3PL relationships and hold them accountable on pickup / delivery SLAs, cost, and quality.
• Optimise allocation, reduce transit exceptions, damages, and returns.
• Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
• Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer / station misses, weight mismatches).

Requirements