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Network Support Engineer-L2 | Bangalore (Only 24h Left)
DigiHelic Solutions Pvt. Ltd.India3 hours ago
Job descriptionStrong knowledge of SD-WAN, WLAN, Routing, Switching, and Firewalls Hands-on experience with RIP, OSPF, and SD-WAN protocols Proficiency in Cisco Catalyst Center, Cisco LAN Switches, Cisco Wireless Controllers, and Access Points Experience with Cisco ASA and Cisco ISE for network security Expertise in Fortinet products – FortiGate Firewall, FortiAnalyzer, FortiManager Good understanding of network monitoring tools and ITIL processes Bachelor’s degree in Computer Science, Information Technology, or related field Cisco / Fortinet certifications preferred (CCIE certification ) Excellent analytical, troubleshooting, and communication skills
Job Title : Network Support Engineer
Location : Bangalore
Experience : 10+ Years
Employment Type : Full-time
Role Overview :
The Network Support Engineer will be responsible for providing advanced technical support for enterprise network infrastructure, including SD-WAN, WLAN, routing, switching, and firewall environments. The role involves monitoring, troubleshooting, and maintaining network systems to ensure optimal performance, security, and reliability across global operations.
Key Responsibilities :
- Provide Level 1 / Level 2 support for enterprise network infrastructure (LAN / WAN / WLAN / Firewall)
- Troubleshoot and resolve incidents related to SD-WAN, routing, switching, and wireless networks
- Monitor and manage network performance, ensuring high availability and minimal downtime
- Configure and maintain Cisco network devices – Catalyst Center, LAN Switches (Access / Core), Wireless Controllers, Access Points
- Administer and manage Cisco ASA and FortiGate Firewalls, ensuring secure network access and connectivity
- Work on Cisco ISE for authentication, authorization, and accounting (AAA) policies
- Utilize FortiAnalyzer and FortiManager for centralized monitoring, reporting, and policy management
- Support network upgrades, patching, and configuration changes in alignment with best practices
- Collaborate with cross-functional teams to resolve escalated network issues and implement preventive measures
- Maintain proper documentation of network configurations, incidents, and resolutions
Technical Skills Required :
Qualifications :
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Network Support Only • India