Operations Coordinator

Responsibilities

• Managing the studio's day-to-day operations, including overseeing walk-in clients and providing exceptional service to customers to turn them into repeat clients.
• Build and maintain high energy positive team spirit, strengthen bonding between artists and other team players.
• Manage studio atmosphere and hygiene as per the company standards, keeping the vibe alive all the time.
• Provide personalized customer service to create an immersive experience for each customer.
• Strictly adhere to studio operational SOPs
• Handle inbound queries of the clients, manage appointments, book consultations.
• Arrange training sessions for the artists for their skill development.
• Developing and implementing sales strategies to increase studio sales, by following up with clients and making 30 calls a day to new inquiries.
• Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
• Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
• Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
• Managing customer complaints and objections in a professional and efficient manner.
• Providing daily, weekly, and monthly reports to the reporting manager to keep them informed of the studio's performance.
• Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth.
• Managing daily cash, depositing it in the bank and updating the records.
• Maintaining employee accommodation provided by the company, and being responsible for keeping it clean and free of nuisances.

Skills Required

Customer Service, Crm, Data Entry