Talent.com
This job offer is not available in your country.
Customer Experience Specialist

Customer Experience Specialist

Poshahyderabad, telangana, in
7 days ago
Job description

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘

See it in action :

  • https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.

🤔What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

🔧What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

  • Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
  • Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction
  • Own customer relationships in an external-facing role, primarily with users based in the USA
  • Use CRM tools to manage the customer lifecycle and track engagement
  • Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
  • Work on community engagement strategies to drive retention and reduce churn
  • Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
  • 😍What makes you a match for us?

  • Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
  • Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus
  • Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
  • Should be process-driven, an effective communicator, and appreciate a dynamic work environment
  • Patience, empathy, strong interpersonal & relationship building skills
  • 🚀Working at Posha

  • Equity ownership through our ESOP program
  • Comprehensive wellness benefits to keep you thriving
  • Quarterly reviews built for fast career acceleration
  • And of course working with a team that's genuinely obsessed with great food.

    🍔Discover Posha

  • What users have to say about our Product
  • Twitter love from users
  • How Posha works
  • Our Website
  • Read Our Story 📕
  • Create a job alert for this search

    Customer Experience Specialist • hyderabad, telangana, in

    Related jobs
    • Promoted
    • New!
    Senior Manager User Experience

    Senior Manager User Experience

    ZenotiHyderabad, Telangana, India
    Work on various project teams to develop user centric designs for Zenoti components.Lead the interaction design efforts, adhering to standards and guidelines established. Develop user interface desi...Show moreLast updated: 11 hours ago
    • Promoted
    User Experience Designer

    User Experience Designer

    HCLTechHyderabad, Telangana, India
    Senior User Experience Designer (UXD).We’re seeking a Senior UX Designer to lead the design of seamless, scalable, and meaningful digital experiences across customer-facing products and platforms.T...Show moreLast updated: 21 days ago
    • Promoted
    • New!
    Customer Experience Manager / Sr Manager

    Customer Experience Manager / Sr Manager

    JIVA InfoTech Inchyderabad, India
    We are looking for a customer service professional who is passionate about delivering great customer experience across the business, and is able to influence key stakeholders to imbibe the culture ...Show moreLast updated: 5 hours ago
    • Promoted
    NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

    NVE - Customer Experience Platforms, Lead Engineer [T500-11791]

    Talent500secunderabad, telangana, in
    Talent500 is hiring for one of our client.The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the archit...Show moreLast updated: 30+ days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    JoVEsecunderabad, telangana, in
    JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Customer Implementation Specialist...

    Customer Implementation Specialist...

    Anicalls (Pty) Ltdhyderabad, India
    Knowledge of scripting languages such as Javascript, Groovy or equivalent.Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV). Excellent interpersonal, oral / written communication and organ...Show moreLast updated: 5 hours ago
    • Promoted
    Customer Operations Specialist - 45032

    Customer Operations Specialist - 45032

    Turingsecunderabad, telangana, in
    In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against. Recreate operational workflows for.KYC, AML, GD...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Management Trainee - Customer Enablement / Experience : ICAN

    Management Trainee - Customer Enablement / Experience : ICAN

    Genpacthyderabad, India
    Ready to shape the future of work? .At Genpact, we don’t just adapt to change—we drive it.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI Gigafactory,...Show moreLast updated: 5 hours ago
    SEO Analyst / Data Specialist

    SEO Analyst / Data Specialist

    RM Staffing B.V.Hyderabad, TS, IN
    SEO measurement, reporting, and performance insights.This role is critical in turning raw data into actionable recommendations that directly influence strategy, experimentation, and growth.You will...Show moreLast updated: 21 days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    ADPHyderabad, Telangana, India
    Experience : 4–6 years of professional experience in UX design (enterprise, product, or digital solutions).We are seeking a skilled UX Designer with strong expertise in user-centered design principl...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Associate – Customer Experience

    Associate – Customer Experience

    Chqmesecunderabad, telangana, in
    ChQme Commerce Private Limited is a next-generation platform with the vision “See It.We redefine the shopping experience by combining transparency, convenience, and innovation.Our platform enables ...Show moreLast updated: 18 hours ago
    • Promoted
    • New!
    Process Developer - Customer Enablement / Experience : ICAN

    Process Developer - Customer Enablement / Experience : ICAN

    Genpacthyderabad, India
    Ready to shape the future of work? .At Genpact, we don’t just adapt to change—we drive it.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI Gigafactory,...Show moreLast updated: 5 hours ago
    • Promoted
    Senior User Experience Designer

    Senior User Experience Designer

    The Transformation GroupHyderabad, IN
    The ideal candidate will have a strong portfolio and proven track record of applying interaction design principles, user psychology, and accessibility standards to create engaging, world-class, web...Show moreLast updated: 8 days ago
    Technical Sales Specialist Data Center

    Technical Sales Specialist Data Center

    RM Staffing B.V.Hyderabad, TS, IN
    You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...Show moreLast updated: 30+ days ago
    • Promoted
    User Experience Designer

    User Experience Designer

    E-SolutionsHyderabad, IN
    Role : UI / UX Design Evaluator – Stitch Projects.Evaluate AI-generated design projects in Stitch.For each prompt (from the provided spreadsheet) : . Select the correct device mode (Mobile / Desktop) and d...Show moreLast updated: 17 days ago
    • Promoted
    Senior Digital Marketing Specialist

    Senior Digital Marketing Specialist

    NRG Foods Pvt.Ltd.Uppal, Telangana, India
    Indian ethnic foods and groceries, renowned for its extensive portfolio and expertise in international trade.With a wide range of products that includes staple items such as rice, atta (flour), len...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Process Developer - Customer Enablement / Experience : Customer Relations

    Process Developer - Customer Enablement / Experience : Customer Relations

    Genpacthyderabad, India
    Ready to shape the future of work? .At Genpact, we don’t just adapt to change—we drive it.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI Gigafactory,...Show moreLast updated: 5 hours ago
    • Promoted
    ModMed Technologies - People Experience Specialist

    ModMed Technologies - People Experience Specialist

    ModMed Technologies India Private LimitedHyderabad, India
    ModMed is hiring a driven People Experience Specialist to join our positive, passionate, and high-performing People team. The People Experience Specialist will play a key role in bringing ModMed&apo...Show moreLast updated: 30+ days ago