City Operations Manager

Location : Ahmedabad

Salary : 5 - 6 LPA

About the Role

We’re looking for a dynamic and experienced City Operations Manager to lead and scale our city-level operations. This role involves managing teams, driving operational excellence, optimizing processes, and ensuring an exceptional customer experience across all properties and business functions.

Key Responsibilities

Oversee end-to-end city operations including property management, maintenance, and customer experience.

Lead and mentor a team of Area Property Managers, Operations Executives, and Field Staff.

Monitor city-level KPIs — occupancy, revenue, service quality, and cost efficiency.

Implement operational SOPs and ensure compliance across all teams.

Collaborate with central teams (Sales, Finance, Product, and HR) to align city operations with business goals.

Manage vendor relationships and ensure timely resolution of on-ground issues.

Identify process gaps and drive continuous improvement initiatives.

Handle escalations, audits, and critical incident management.

Provide strategic inputs for city growth, expansion, and customer retention.

Requirements

Bachelor’s degree; MBA or equivalent preferred.

3–5 years of experience in operations, preferably in real estate, property management, facility, or hospitality sectors.

Proven leadership and team management skills.

Strong analytical, communication, and problem-solving abilities.

Proficiency in Excel, dashboards, and data-driven decision-making.

Ability to work in a fast-paced, on-ground operational environment.

What We Offer

Opportunity to lead and shape city operations in a high-impact role.

Dynamic work culture with autonomy and growth opportunities.

Competitive compensation and performance-based incentives.