International Technical support Engineer / Network Support Engineer

Essential Functions :

• Handle incoming calling process / complete tasks identified in cases received through CRM portal and assigned queues
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
• Adhere to established SLAs, and productivity / performance goals
• 1-6 years of experience in international technical support or network support role.
• Strong knowledge of Networking concepts including OSI model, IP addressing, subnetting, DHCP configuration etc. .
• Proficiency in configuring LANs using various protocols such as Ethernet / WLAN / VLAN / Routing / Switching / Firewall setup / Troubleshooting.

Skills Required

International Voice Process, Technical Support, Networking Concepts