State Collections Manager - Vijayawada

Role & responsibilities

• Strategy Development : Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies.
• Team Leadership : Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets.
• Performance Monitoring : Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks.
• Portfolio Management : Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed.
• Customer Interaction : Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution.
• Reporting : Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision-making and continuous improvement.
• Cross-Department Collaboration : Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency.
• Process Improvement : Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery rates.

Skills Required

Process Improvement, Team Leadership, Portfolio Management, Performance Monitoring, Reporting, Customer Interaction