The Opportunity
We're seeking an exceptional Director of Quality Assurance & Test Automation to lead and transform our quality engineering function during this critical growth phase. This is a rare opportunity to shape quality strategy for a security-critical product while leading the QA transformation for our SaaS evolution.
This role requires a hands-on technical leader who can provide strategic thought leadership while remaining deeply engaged in building and implementing quality frameworks. You'll lead quality assurance across two critical tracks :
1. Business-As-Usual (BAU) Track : Ensuring continuous quality excellence for our existing REL-ID platform serving production customers
2. SaaS Transformation Track : Establishing quality frameworks and practices for our multi-tenant, multi-cloud SaaS architecture
The ideal candidate brings deep expertise in security application testing, automation leadership, and the ability to scale quality practices for both traditional and cloud-native architectures.
Position Overview
As Director of Quality Assurance & Test Automation, you will :
- Lead quality strategy across both BAU operations and SaaS transformation initiatives
- Design and implement comprehensive test automation frameworks from the ground up
- Provide thought leadership on quality engineering best practices for security-critical applications
- Build and scale quality engineering capabilities for multi-tenant SaaS architecture
- Drive cultural transformation toward continuous testing and quality-first development practices
- Collaborate with executive leadership to establish quality standards, release criteria, and risk management frameworks
- Mentor and develop the QA organization while being hands-on in critical technical implementations
This is a strategic leadership role with significant hands-on technical involvement-you'll set direction while actively contributing to framework development, architecture decisions, and complex testing challenges.
Key Responsibilities
Strategic Leadership & Thought Leadership
Define and execute the comprehensive quality assurance strategy for REL-ID across BAU and SaaS tracksProvide thought leadership on quality engineering practices for authentication, security, and identity verification systemsEstablish quality gates, release criteria, and risk management frameworks aligned with business objectivesBuild the business case for quality investments and communicate quality metrics to executive leadershipDrive quality culture transformation across engineering, product, and operations teamsPartner with Product, Engineering, Security, and Operations leadership to embed quality throughout the product lifecycleDevelop and manage the QA roadmap aligned with product strategy and SaaS transformation timelineEstablish quality metrics and KPIs that provide actionable insights into product health and release readinessBAU Track - Quality Excellence for Production Platform
Ensure continuous quality assurance for the existing REL-ID platform serving production customersOptimize testing processes to maintain release velocity while increasing quality confidenceImplement risk-based testing approaches that prioritize security-critical functionalityEstablish regression testing frameworks that scale with product complexityDevelop quality monitoring and incident analysis processes to drive continuous improvementCollaborate with Customer Success and Support to incorporate field insights into quality practicesManage quality for multiple mobile SDK platforms (iOS, Android, React Native, Cordova, Flutter)Ensure comprehensive testing of authentication workflows, MTD capabilities, and identity verification featuresSaaS Transformation Track - Building Quality for Cloud-Native Architecture
Design quality frameworks specifically for multi-tenant, multi-cloud SaaS architecturestablish testing strategies for tenant isolation, data privacy, and multi-tenancy scenariosImplement cloud-native testing approaches including infrastructure testing and cloud service validationDevelop scalability and elasticity testing frameworks for SaaS performance characteristicsCreate tenant-specific test data management strategies ensuring data isolation and securityBuild quality practices for continuous deployment in cloud environmentsEstablish monitoring and observability testing to validate SaaS operational excellenceTest Automation & Technical Leadership
Architect and implement enterprise-grade test automation frameworks for web, mobile, and API testingDesign specialized automation for authentication flows, security mechanisms, and encryption validationIntegrate automated testing into CI / CD pipelines for continuous quality feedbackImplement comprehensive API and service-level testing for backend Java / C++ servicesDevelop mobile automation strategies for platform-specific and cross-platform testingCreate performance, load, and scalability testing frameworks for both traditional and SaaS architecturesBuild security testing automation including OWASP compliance, vulnerability detection, and penetration testing integrationEstablish test environment management using infrastructure-as-code and containerizationImplement advanced test data management for security-sensitive scenariosCreate comprehensive quality dashboards providing real-time visibility into test coverage and quality metricsTeam Development & Organizational Growth :
Build, mentor, and scale a high-performing quality engineering teamDevelop team capabilities in modern testing practices, automation, and security testingFoster a culture of quality ownership across engineering teamsEstablish career development frameworks for quality engineering rolesLead hiring initiatives to build team capabilities aligned with strategic needsPromote knowledge sharing through training, documentation, and community of practiceCurrent State & Transformation Challenges :
You'll be addressing significant quality engineering opportunities as you establish world-class QA practices :
Existing Platform Challenges :
Limited automated test coverage across functional, security, and performance domainsManual testing processes creating release bottlenecks and inconsistent quality outcomesSpecialized authentication and security testing requiring enhanced approachesAPI and service-level testing needing comprehensive coverage expansionMobile application testing requiring platform-specific automation frameworksPerformance and load testing requiring structured, repeatable methodologiesSecurity testing integration needed throughout the continuous testing pipelineTest data management requiring sophisticated approaches for security-sensitive scenariosTest environment orchestration and configuration management optimizationQuality visibility and metrics requiring enhanced reporting and analyticsSaaS Transformation Challenges :
Establishing quality frameworks for multi-tenant architecture patternsDesigning testing approaches for tenant isolation and data privacyBuilding scalability testing for elastic cloud infrastructureCreating deployment testing for multi-cloud environments (AWS, Azure, GCP)Implementing continuous testing for rapid SaaS release cyclesDeveloping monitoring and observability validation approachesThe Technical Transformation You'll Lead :
Automation Framework EvolutionContinuous Testing IntegrationSecurity Testing ExcellencePerformance & ScalabilityTest Environment & Data ManagementQuality IntelligenceRequired Qualifications : & Background :
15+ years of software testing and quality assurance experience5+ years in QA leadership roles at Director level or equivalentProven track record leading quality for security-critical or authentication systemsHands-on experience designing and implementing test automation frameworks from scratchStrong background in testing web applications, APIs, and mobile platformsDemonstrated success integrating automated testing into CI / CD pipelinesExperience leading quality initiatives through significant product transformationsBachelor's degree in Computer Science, Engineering, or related field (Master's preferred)Technical Expertise :
Deep expertise in test automation frameworks, design patterns, and best practicesStrong programming skills in Java, Python, JavaScript, or similar languagesExtensive experience with automation tools (Selenium, Appium, RestAssured, Postman, JMeter)Solid understanding of testing methodologies including BDD, TDD, and exploratory testingHands-on experience with CI / CD tools (Jenkins, GitLab CI, GitHub Actions, CircleCI)Knowledge of database testing approaches and SQL / NoSQL technologiesExperience with containerization and orchestration (Docker, Kubernetes)Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-native testingSecurity & Compliance Testing :
Proven experience testing authentication workflows and security mechanismsStrong knowledge of OWASP testing methodologies and security vulnerabilitiesUnderstanding of encryption, PKI, certificates, and cryptographic protocol testingExperience with security testing tools and vulnerability scannersBackground in testing compliance requirements (PCI-DSS, SOC 2, GDPR, etc.)Familiarity with mobile security testing and threat detection validationMobile & Platform Expertise :
Experience testing native iOS and Android applicationsKnowledge of cross-platform frameworks (React Native, Cordova, Flutter)Understanding of mobile-specific testing challenges (device fragmentation, OS versions, biometrics)Experience with mobile automation frameworks and device farmsFamiliarity with mobile app distribution and testing (TestFlight, Firebase App Distribution)Leadership & Communication :
Exceptional leadership skills with ability to influence without authorityStrong executive communication abilities to present to C-level stakeholdersProven ability to build and mentor high-performing teamsCollaborative approach to working with Product, Engineering, and Security teamsStrategic thinking balanced with tactical execution capabilitiesChange management experience leading organizational transformationsPreferred Qualifications :
Experience testing OAuth 2.0, OIDC, FIDO2, or WebAuthn implementationsBackground in financial services, healthcare, or highly regulated industriesExperience with SaaS or multi-tenant architecture quality assuranceKnowledge of chaos engineering and resilience testing practicesExperience implementing shift-left testing and quality engineering practicesBackground with AI / ML-based testing approaches and toolsFamiliarity with identity verification and KYC testingExperience with biometric authentication testing (fingerprint, Face ID, etc.)Knowledge of mobile threat detection and device risk assessmentCertifications such as ISTQB Advanced / Expert, CSSLP, or security testing certificationsMaster's degree or higher in Computer Science, Software Engineering, or related fieldPersonal Attributes & Cultural Fit
We're looking for a leader who embodies :
Technical depth with strategic vision - Can dive deep into automation architecture while maintaining big-picture quality strategyHands-on leadership style - Leads by example, rolling up sleeves when needed while empowering the teamQuality advocacy - Passionate about building quality into products, not just testing quality inSecurity mindset - Understands the critical nature of security testing and authentication validationCollaborative influence - Builds strong partnerships across Product, Engineering, and OperationsAdaptability and resilience - Thrives in dynamic environments balancing BAU operations with transformation initiativesContinuous learning - Stays current with testing technologies, methodologies, and industry best practicesResults orientation - Focuses on measurable quality improvements and business outcomesCommunication excellence - Articulates complex quality concepts to technical and non-technical audiencesMentorship commitment - Dedicated to developing team members and building organizational capabilityAbout Our Technology & What You'll Work With :
Mobile SDKs : Native iOS (Swift / Objective-C), Native Android (Kotlin / Java), React Native, Cordova, FlutterBackend : Java, C++, MongoDBSecurity : RMAK (proprietary), OAuth 2.0, OIDC, PKI, encryption protocolsCloud : Multi-cloud architecture (AWS, Azure, GCP) - in developmentDevOps : Modern CI / CD pipelines, containerization, infrastructure-as-code(ref : hirist.tech)