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Lead GPAM Engineer - CyberArk

Lead GPAM Engineer - CyberArk

AllianzPune
22 days ago
Job description

About the Job :

As a Lead-GPAM CyberArk_540, you will be a Level 4 (L4) technical expert, responsible for resolving complex and subtle issues within the Global Privileged Access Management (GPAM) domain, with a special focus on the CyberArk platform. Your role is critical for the stability, security, and continuous improvement of our privileged access management services. You will act as an independent contributor, a problem-solver, and a key point of contact for new demands and major incidents.

Core Job Objectives :

  • Serve as an L4 technical expert, resolving the most challenging and difficult issues related to our CyberArk environment.
  • Participate in management and prioritization of major design and enhancement initiatives.
  • Lead major incident response activities and drive problem management efforts.
  • Conduct stability analysis and identify opportunities for continuous service improvement.
  • Provide on-call support as part of a 24 / 7 rotation.
  • Leverage deep technical expertise in CyberArk configurations, major enhancements, and development to solve complex problems.
  • Act proactively to identify potential issues and implement solutions before they impact service.

Duties and Responsibilities :

  • Act as an independent contributor for new demand, providing end-to-end solutions for customer requirements.
  • Handle and troubleshoot high-priority incidents, performing root cause analysis (RCA) and implementing permanent fixes.
  • Manage patching and other changes to the GPAM environment, ensuring minimal disruption to services.
  • Create and maintain knowledge base articles (KBs) and technical documentation to support the team.
  • Perform log analysis on GPAM component servers to identify and resolve issues.
  • Open and manage tickets with CyberArk support as needed.
  • Set up and maintain different test systems for new implementations and enhancements.
  • Coordinate with the Engineering Team and process owners to align on priorities and solutions.
  • Provide 24 / 7 on-call support as part of a rotating schedule.
  • Handle general updates and configuration change requests.
  • Required Qualifications, Experience, and Skills :

  • A bachelor's degree in Computer Science or an equivalent qualification.
  • A minimum of 10 years of relevant experience, with significant hands-on experience in CyberArk.
  • Proven experience as a business analyst, with the ability to gather requirements and provide solutions.
  • Strong knowledge of and practical experience with both Unix and Windows Administration.
  • A solid understanding of networking principles, with a CCNA certification or equivalent knowledge.
  • Preferred Qualifications and Skills :

  • Certifications such as CyberArk Defender and CyberArk Sentry.
  • DevOps experience, with a working knowledge of tools like Dynatrace, Docker, Puppet, Ansible, and GIT.
  • Proficiency in PowerShell scripting.
  • (ref : hirist.tech)

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