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Job Purpose and
Impact
The SOLMAN and
CHARM Lead will oversee the delivery and management of SAP Solution
Manager and Change Request Management processes, ensuring effective
performance of internal and external service providers. This role
involves building partnerships with business units and continuously
improving IT services. A deep understanding of SAP Solution Manager
functionalities, including SOLdoc and Business Process Monitoring
(BpMOn), is essential to support business requirements and enhance
IT service delivery.
Key
Accountabilities
Manage SAP Cloud ALM and BTP CALM tools for lifecycle
management across hybrid / cloud landscapes.
Configure monitoring, alerting, test automation, and
release pipelines using SAP Cloud ALM, CI / CD, and
GitHub.
Integrate with tools like Solman,
Jira, Postman, and SAP BTP services (e.g., BAS, CAP).
Leverage APIs, SAP Event Mesh, and Fiori apps for
proactive operations and service delivery.
Optimize system health, deployment tracking, and
analytics through ALM reporting dashboards
Provide guidance and support to ensure SAP Solution
Manager and CHARM operations with internal and external service
providers are delivered against targets and contractual
obligations.
Conduct comprehensive reviews of
SOLMAN and CHARM processes, including SOLdoc and BpMOn
functionalities, with internal and supplier teams.
Develop and recommend improvements to standard and
moderately complex SOLMAN and CHARM processes and
procedures.
Review, analyze, and prioritize
change request deliverables using tools like SAP Solution Manager,
Remedy, and Power BI.
Act as the primary owner
of the engagement with suppliers providing SAP Solution Manager and
CHARM services.
Maintain open communication
channels with project and AMS teams to address transition and
change management issues.
Independently solve
moderately complex issues with minimal supervision, while
escalating more complex issues to appropriate staff.
Represent the Service Introduction Practice in SAP
Deployment Methodology teams.
Qualifications
Minimum 8 years if Total IT experience including 4+ years
of Hands-on expertise in SOLMAN.
Manage
SAP Solution Manager functionalities including SOLdoc for
documentation and BpMOn for business process monitoring.
Oversee Change Request Management (CHARM) processes,
ensuring workflow-based transport management approval and
audit-proof documentation.
Utilize SOLdoc to
maintain comprehensive documentation of business processes and
system configurations.
Implement and monitor
BpMOn to provide transparency about end-to-end process health based
on predefined KPIs.
Ensure proper
configuration of system landscapes, RFC communication, and
transport routes for CHARM.
Application Developer • Bengaluru, KA, India