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IVF Patient Support Specialist
IVF Patient Support SpecialistALIV - Regenerative Wellness • Pune, Republic Of India, IN
IVF Patient Support Specialist

IVF Patient Support Specialist

ALIV - Regenerative Wellness • Pune, Republic Of India, IN
7 hours ago
Job description

Job Description : IVF Medical Doctor & Counselor — ALIV Regenerative Wellness

Location : Pune, India Type : Full-time — On-site

Reports to : Clinical Director (IVF / ART)

Role Summary

Clinician who is equally strong at patient counseling and IVF clinical coordination . You’ll guide couples through the fertility journey end-to-end—education, consent, expectations, and protocol adherence—while supporting the medical team with scans, monitoring, procedures, and documentation.

Key Responsibilities

Patient Education & Counseling

  • Explain infertility workup, AMH / AFC findings, male factor basics, and treatment options (Ovulation induction, IUI, IVF / ICSI, cryopreservation) in clear, non-judgmental language.
  • Set realistic expectations on success rates, timelines, costs, and risks (e.G., OHSS, multiple pregnancy);

obtain informed consent.

  • Provide ongoing psychological support;
  • address FAQs and decision fatigue;
  • involve couples appropriately.

    Clinical & Procedural Support

  • Conduct history, examination, baseline investigations review;
  • create case summaries.

  • Perform / assist follicular monitoring (TVS) , endometrial tracking, trigger timing;
  • coordinate OPU / ET scheduling.

  • Perform IUIs;
  • assist OPU / ET under supervision if credentialed.

  • Coordinate with embryology / andrology on sample timing, consents, and chain-of-custody.
  • Treatment Coordination & Continuity

  • Build individualized treatment plans with the senior consultant;
  • ensure adherence to protocols and medications.

  • Manage cycle calendars, reminders, and escalation for non-adherence or red-flags.
  • Discuss adjuvant options only per clinic protocol (e.G., endometrial interventions) with balanced, evidence-based framing.
  • Documentation, Quality & Compliance

  • Maintain EMR accuracy (labs, scans, drugs, complications, outcomes);
  • prepare medical summaries.

  • Ensure ICMR / ART (Regulation) Act & Rules compliance : consents, registers, reporting, privacy.
  • Participate in morbidity / quality meetings;
  • contribute to SOP updates and patient education material.

    Cross-Functional & Patient Experience

  • Work closely with counselors, front desk, and finance to provide a seamless journey (lead → consult → cycle start → follow-up).
  • Support patient support groups, webinars, and on-ground awareness events when needed.
  • Qualifications

  • MBBS required;
  • DGO / MS / DNB (ObGyn) preferred.

  • 1–5 years in infertility / IVF / ART clinic;
  • fresh ObGyns with strong counseling skills may be considered.

  • Competent in transvaginal ultrasound for follicular monitoring , cycle management, and IUI.
  • Excellent communication (English + Hindi / Marathi), empathy, and cultural sensitivity.
  • Skills & Traits

  • Evidence-based, ethical counseling;
  • simplifies medical jargon.

  • Calm under pressure;
  • meticulous with documentation and consents.

  • Team player with ownership mindset;
  • approachable and presentable.

  • Comfortable with EMR / CRM, Google Workspace;
  • basic data interpretation.

    KPIs (First 6 Months)

  • Consult-to-cycle start rate (ethical), and drop-out reduction between consult and stimulation.
  • Documentation accuracy & compliance audit pass rate.
  • Patient satisfaction / NPS for counseling sessions.
  • Cycle monitoring adherence (missed scan / trigger errors = 0).
  • Timely closure of patient queries and follow-ups.
  • 90-Day Outcomes

  • Master clinic SOPs & compliance;
  • independently run counseling + monitoring clinics.

  • Standardize counseling checklists, consent flow, and post-visit summaries.
  • Present one quality-improvement idea (e.G., reminder protocol, FAQ handout).
  • What We Offer

  • Structured IVF training, case discussions, and mentorship.
  • Modern facility and collaborative team;
  • growth path to IVF Associate / Lead Counselor-Clinician .

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    Support Specialist • Pune, Republic Of India, IN

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