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Job Description – Senior QA Engineer (Customer-Facing)

We are seeking a highly skilled and experienced QA professional with 6–8 years of experience to join our team. This role requires not only strong technical expertise in Quality Assurance but also active engagement with customers to represent and defend our stand, ensuring clarity, confidence, and transparency in delivery.

Key Responsibilities

• Plan, design, and execute functional, regression, and system-level test cases.
• Collaborate closely with Product, Development, and Delivery teams to ensure quality across releases.
• Engage directly with customers during reviews, audits, and escalations to represent QA findings and defend the organization’s stand with confidence.
• Identify, log, and track defects using industry-standard tools, ensuring timely closure.
• Drive automation initiatives for regression and sanity testing to improve efficiency.
• Analyze customer-reported defects, identify gaps, and proactively strengthen QA processes.
• Prepare QA metrics and quality dashboards for leadership and customer communication.
• Mentor junior QA team members and promote best practices within the team.

Required Skills & Experience

Preferred Certifications