Manage and maintain the overall IT infrastructure of the property, including network connectivity, hardware, software, databases, and other related systems.
Ensure all systems are secure and operational.
Respond to IT-related issues and requests.
Research and develop new systems and technology solutions to improve hotel operations.
Establish best practices for IT security.
Develop and maintain IT policies and procedures.
Provide technical support and assistance to guests and staff.
Participate in continual professional development.
Provide daily IT support for hotel staff and operations.
Manage PMS, POS, Back-office, and other hospitality applications.
Ensure smooth operation of Wi-Fi, CCTV, and telecommunication systems.
Monitor data backups, system security, and access controls.
Troubleshoot IT issues promptly to avoid guest service disruptions.
Coordinate with vendors for AMC, software, and hardware support.
Maintain IT asset records and compliance documentation.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field
Proven experience in IT management
In-depth knowledge of various computer systems, applications, and network security
Excellent problem-solving and communication skills
Strong organizational and leadership abilities
Ability to work independently and manage multiple tasks
Additional Information
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Results and service oriented with an eye for details
A team player & builder
A motivator & self-starter
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Executive It • Thane, Maharashtra, India
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