Sr. IT- Applications Support

Roles & Responsibilities :

• Manage Level 1 and Level 2 support for applications
• Diagnose and resolve application issues raised by users within defined SLAs
• Maintain documentation of common issues and solutions in the knowledge base
• Coordinate with vendors and internal teams for escalations and fixes
• Assist with software rollouts, upgrades, and patches
• Conduct training sessions for end-users when needed
• Monitor application performance and generate periodic health reports

Location : Mumbai

Experience : 12 - 15 years

Salary Range :

As per industry standard

Functional Area : Other

Employment Type : Permanent

Desired Candidate Profile :