Microsoft Dynamics CRM Technical Lead

Job Title : - Technical Architect (Microsoft Dynamics CRM)

Work Location : - Bengaluru

Experience : - 12+ Years

Notice Period : - Immediate Joiner.

Job Description : -

Microsoft Dynamic CRM 365 Technical Architect

The Dynamic 365 Technical Architect needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI / SSRS, Power Automate and Power Apps.

The selected candidate will work as part of the development team, and report to the project manager and technical lead.

Must have experience in : - Field Service, Customer Service and contact-center

Essential Job Functions & Required Skills :

• Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service.
• Proficiency in designing, developing and implementing business processes, plugins and workflows.
• Experience in designing and creating custom entities and relationships between those entities.
• Experience in handling multiple business unit with data segregation and cross BU access / roles.
• Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint.
• Experience of software development using Microsoft .Net, C#, JSON and jQuery.
• Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps.
• Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
• Experience in developing automations using Power Automate and Power Apps.
• Experience in developing application which can be published to Azure.
• Experience in handling huge volumes of case and email records.
• Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application.
• Experience in Agile / Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI / CD.
• Experience in designing and automating the survey forms using MS Forms Pro.
• Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus.
• Hands-on experience in developing Power BI Dashboards & Reports is a plus.
• Provide troubleshooting / technical support.
• Actively participate in design and analysis sessions to ensure sound team decision-making.
• Support system and user acceptance testing activities, including issue resolution.
• Complete technical documentation to ensure system is fully documented.