Travel Solutions Specialist

At Travelay , we redefine how people book and experience travel. We’re a global, U.S.-based travel brand that believes in human-first support, transparent fares, and smooth travel experiences . Our mission is to simplify flight and vacation bookings through personalized assistance and expert guidance, helping customers across North America, Europe, Asia, the Middle East, Africa, and Australia reach their destinations with confidence.

Position Overview

We’re looking for experienced, persuasive, and customer-oriented Travel Sales Consultants to handle inbound calls from customers worldwide who are looking to book flights, vacation packages, hotels, or make changes to existing itineraries .

Your role will be to convert inquiries into confirmed bookings , ensuring every traveler gets the best fare, best route, and best service experience possible — the Travelay way .

Key Responsibilities

• Handle inbound calls from global customers seeking to book or modify flights, travel packages, or ancillary services.
• Identify customer needs , offer suitable travel options, and deliver accurate fare quotes.
• Promote upselling opportunities — including upgrades, travel insurance, and value-added packages.
• Maintain in-depth knowledge of global airlines, routes, GDS fares, and promotions to ensure best pricing and routing.
• Ensure accurate booking entries in the CRM or GDS system and coordinate with ticketing and fulfillment teams.
• Follow Travelay’s call quality, compliance, and PCI DSS standards at all times.
• Achieve and exceed monthly sales, conversion, and quality performance targets .
• Build lasting customer relationships through trust, empathy, and product knowledge .
• Coordinate with post-sales and customer care teams for smooth ticket delivery and after-sales support.

Required Skills & Qualifications

Preferred Qualities

What We Offer

Join the Human-First Travel Revolution

At Travelay, every booking starts with a conversation — and every conversation starts with a human.

If you have the drive to sell, the passion to serve, and the confidence to lead conversations , we want you on our team.