Site Reliability Engineer - Incident Management

Job Title : Site Reliability Engineer

Location : Gurgaon, India

Experience : 6 to 9 years

Employment Type : the Role :

We are seeking an experienced Site Reliability Engineer (SRE) to join our high-performance infrastructure and operations team. As an SRE, you will be responsible for ensuring the availability, scalability, performance, and reliability of our production systems. You will work closely with engineering, product, and platform teams to build robust monitoring systems, automate operational tasks, and drive incident management and root cause Responsibilities Incident & Alert Management :

• Monitor production systems and handle alerts to ensure minimal service disruption.
• Act as the first point of escalation for production incidents and critical system issues.
• Drive rapid resolution of major incidents to restore services as quickly as possible.
• Coordinate with cross-functional teams, vendors, and service providers to resolve unresolved incidents following defined escalation Monitoring & Observability :
• Design, implement, and maintain application and infrastructure monitoring using tools such as OpenSearch, ELK, Grafana, Prometheus, PagerDuty, Pingdom, Datadog, and Splunk.
• Ensure robust logging, metrics, and distributed tracing practices are in place to provide full observability into system performance.
• Regularly review and refine monitoring configurations to align with evolving system needs.

3. Automation & Reliability Engineering :

(ref : hirist.tech)