Customer Success-Life Insurance

About the Role

We are looking for enthusiastic and customer-focused

Customer Success Associates

to support our domestic

Health, Motor, and Life Insurance processes . The ideal candidate will have excellent communication skills in both English and Hindi and a strong ability to engage with customers to drive satisfaction and business growth.

Key Responsibilities

Handle customer interactions via call, email, or chat with professionalism and empathy.

Assist customers with queries related to insurance products—Health, Motor & Life.

Provide accurate product information and ensure customer satisfaction.

Identify customer needs and recommend relevant insurance solutions.

Maintain customer records and ensure timely follow-ups.

Work closely with internal teams to resolve customer concerns.

Meet performance metrics including quality, productivity, and compliance.

Required Skill Set

Excellent communication skills

in

English and Hindi .

Clear speech with

no MTI (Mother Tongue Influence)

or

RTI (Regional Tone Influence) .

Strong grammar, articulation, and pronunciation.

Customer-centric approach with the ability to handle queries patiently.

Basic computer literacy and ability to multitask.

Qualifications

Graduate in any discipline (mandatory).

Experience

Freshers and experienced candidates

are welcome.

Preferred :

Experience in insurance operations, customer service, or sales; strong sales acumen

#CustomerSuccess #CustomerSuccessAssociate #ClientService #CustomerSupportJobs #CSAJobs #CustomerCareJobs #CustomerExperience #CXJobs #CustomerHandling