Customer Success-Life Insurance

About the Role

We are looking for enthusiastic and customer-focused Customer Success Associates to support our domestic Health, Motor, and Life Insurance processes. The ideal candidate will have excellent communication skills in both English and Hindi and a strong ability to engage with customers to drive satisfaction and business growth.

Key Responsibilities

• Handle customer interactions via call, email, or chat with professionalism and empathy.
• Assist customers with queries related to insurance products—Health, Motor & Life.
• Provide accurate product information and ensure customer satisfaction.
• Identify customer needs and recommend relevant insurance solutions.
• Maintain customer records and ensure timely follow-ups.
• Work closely with internal teams to resolve customer concerns.
• Meet performance metrics including quality, productivity, and compliance.

Required Skill Set

Qualifications

Experience

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