Banquet Manager
ConfidentialBengaluru / Bangalore, India5 days ago
Job descriptionLeads Banquet Event Order (BEO) meetings on a weekly basis Reviews BEO's for errors and makes corrections Anticipates banquet scheduling and supply needs based on BEO's and forecasting Communicates regularly with Sales, Catering, and Kitchen to coordinate events Inspects Banquet Rooms to ensure setup meets client expectations Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates performance expectations and provides employees with on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Schedules employees to meet banquet labor expense projections and staff events Reviews contracts with banquet vendors Orders linens, food products, equipment, and other banquet supplies to meet department needs Leads quarterly inventories Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Attends work on time and as scheduled Follows hotel grooming and hygiene standards Minimise safety hazards by following all safety rules and procedures Keeps Manager promptly and fully informed of all problems or unusual matters of significance Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment At all times projects a favourable image of the Hotel to the public
AREAS OF RESPONSIBILITY
Organizes functions and events for hotel clients
- Assists guest in organizing functions within hotel ability
- Consistently uses banquet process and follows brand standards
- Schedules staff to provide coverage for banquet events
- Communicates with event hosts / clients throughout event
Directs banquet setup and scheduling
Manages scheduling, training, and performance of banquet employees
Tracks banquet supplies and makes orders
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Adheres to hotel policies and procedures
Skills
Food & Beverage
Banquet
Skills Required
Guest Service
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Manager • Bengaluru / Bangalore, India
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