CX Training Manager (CX TM)

Roles & Responsibilities

• Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
• Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
• Deliver OJT training for dealer Sales & Service team members
• Need based training based on Customer Complaints
• Understand gaps & train the dealership
• Soft skill & Refresher training on customer etiquette
• Training need evaluation and planning
• Coordination with Regional Field team for training need and planning
• Generation of periodic & regular reports & circulation to field & network
• Management reports generation, Dealer Score Card
• Monthly Reviews templates / Reviews, Regional Monthly Reports
• Annual Business Plan, MIS & status generation & reporting
• Any other duties expected from the position & requested by respective manager

Required Skillsets

Skills Required

Training Delivery, Project Management, customer experience management , Ms Office