Associate Engineer, Digital Data Development

Gurgaon, Haryana, India

AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services, and a team-based account management approach.AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL's executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data, and Analytics (IDA) organization is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market.This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects of Production support lifecycle activities, including but not limited to Platform support, Application Production Support, business stakeholders' engagement for usage & problem resolutions, Product migrations, and platform / data product rollouts, performance stability & reliability. At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We're interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognizing that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience.

What You'll Be DOING

What will your essential responsibilities include

• Technical Support & Troubleshooting : Demonstrate proficiency in providing technical and functional support for various data solutions and platforms, ensuring timely resolution of issues.
• Risk Analysis & Mitigation : Apply analytical skills to identify and mitigate technical and operational risks affecting platform availability, data delivery timelines, quality, stability, and performance.
• Issue Ownership & Resolution : Exhibit ownership of issues from identification through resolution, maintaining accountability and ensuring minimal disruption to production environments.
• Service Level Management : Deliver high-quality production support by effectively managing and meeting or exceeding defined Service Level Agreements (SLAs).
• Product & Cloud Migration Expertise : Collaborate with product teams as a Subject Matter Expert (SME) to facilitate the migration and re-architecture of products and functionalities onto cloud platforms.
• Effective Communication : Maintain proactive, clear communication with business users, technical teams, support staff, and senior management regarding system status, issues, and updates.
• Collaborative Support & SME Role : Work collaboratively with support teams, providing expert guidance on application and platform issues to end users.
• Platform & Production Management : Manage daily support activities to ensure smooth operation of production systems, maintaining system health and stability.
• Global Support Operations : Participate in a 'Follow the Sun' support model, providing cross-time-zone collaboration and coverage within the Digital Data Development division.
• Monitoring & Reporting : Monitor critical system processes, performance metrics, and environment health reports to proactively identify and address issues.
• Configuration & Change Management : Oversee routine system configurations, upgrades, and changes, ensuring stability and compliance.
• Documentation & Standardization : Develop, update, and maintain support documentation, procedures, and best practices to ensure knowledge consistency.
• Availability & Disaster Recovery : Ensure system availability aligns with SLAs and contribute to Business Continuity (BC) and Disaster Recovery (DR) exercises to ensure resilience.
• Policy & Compliance Adherence : Follow organizational policies, standards, and industry best practices, keeping documentation current and compliant.
• Emergency Resolution : Execute timely, accurate, and auditable emergency fixes in production, ensuring solutions align with design specifications and business needs.
• Customer Satisfaction & NPS : Strive to maintain high levels of customer confidence and satisfaction, contributing positively to Net Promoter Score (NPS).

You will report to Scientist.

What You Will BRING

We're looking for someone who has these abilities and skills :

Required Skills And Abilities

Desired Skills And Abilities

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re / insurance, we reinvent it.

How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

Learn more at axaxl.com / about-us / inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called 'Roots of resilience', focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

For more information, please see axaxl.com / sustainability.

Skills Required

Service Level Management, architecture frameworks, Monitoring Tools, Risk Analysis, Technical Support, Application Support