Technical Service Delivery Lead

Technical Team Lead

Department : Service Delivery

Location : Chandigarh, India

Work Model : Work from Office (WFO)

Shift : 8 : 00 AM – 5 : 00 PM EST

Lead the Future of Managed Services :

Step into a leadership role where technology meets teamwork .

At IT By Design, we’re looking for a Technical Team Lead to guide, mentor, and inspire a team of skilled engineers delivering first-class managed IT services to our global clients.

If you thrive in solving complex technical challenges while empowering people to perform at their best — this is your stage.

Must-Have Skills & Experience :

• Proven Expertise : 8+ years of experience in IT or Managed Services with at least 2 years in a Team Lead or Tech Lead capacity.
• MSP Experience : Strong background in Managed Service Provider (MSP) environments — a minimum of 4 years is required.
• Technical Proficiency : Hands-on expertise in Windows Servers, Networking, Virtualization, Active Directory, O365, and VMWare.
• Leadership & Communication : Skilled in team management, coaching, and client communication — ensuring operational excellence and high performance.

What You’ll Do :

Why Join IT By Design :

At ITBD, we don’t just build IT solutions — we build careers with purpose.

Here, you’ll be part of a community that values growth, collaboration, and balance while delivering excellence every day.

What’s in it for you :

Join a team where your leadership shapes service excellence — and your career grows alongside global innovation.

About IT By Design

Headquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with teams across the U.S., India, and the Philippines.

We specialize in NOC, SOC, Helpdesk, Cybersecurity, and Talent Solutions, empowering MSPs to scale through people and technology.

At ITBD, we believe in building long-term careers—where passion, purpose, and innovation intersect.