Guest Services Associate

Company Description

The Fern Hotels & Resorts, a member of CG Hospitality, is one of the fastest-growing hotel brands in India, managing over 5,000 rooms across 135 properties and 90+ locations. Known for its commitment to environmentally sensitive hotel operations, The Fern offers a range of experiences, from premium 5-star accommodations to mid-tier 3 and 4-star services. The Fern is renowned for providing luxury with elegance, personalized services, and contemporary facilities while minimizing environmental impact.

Role Description

This is a full-time, on-site role for a Guest Services Associate located in Udhampur. The Guest Services Associate will be responsible for ensuring a high level of guest satisfaction by providing exceptional customer service, managing reservations, assisting guests with their inquiries, and ensuring smooth check-in and check-out processes. Additional duties include troubleshooting guest issues and coordinating with other hotel departments to enhance the overall guest experience.

Qualifications

• Guest Services and Customer Service skills are essential
• Proficiency in managing Reservations and handling guest inquiries
• Strong Communication skills, both verbal and written
• Excellent interpersonal skills and the ability to work effectively in a team
• Prior experience in the hospitality industry is a plus
• Ability to work flexible hours, including weekends and holidays