Guest Services Coordinator

Company Description

IndiCure has been the most trusted name for Medical Tourism in India since 2010. Our reputation is built on a highly personalized and meticulous approach, working only with select surgeons and hospitals in India who meet our quality criteria. This ensures the best medical care and personalized attention for our patients. We have earned several accolades for our customer-centric approach, with patients from over 50 countries trusting us for their medical treatment abroad. Every patient is treated as a member of the IndiCure family.

Role Description

This is a full-time on-site role located in Navi Mumbai for a Guest Services Coordinator. The Guest Services Coordinator will be responsible for managing guest services, handling phone calls / e-mail / whatsapp messages, maintaining communication, arranging pick-up and drop, updating CRM and providing excellent customer service on a day-to-day basis. The role requires interacting with patients, ensuring their needs are met, and providing support and assistance as required.

Qualifications

• Guest Services and Customer Service skills
• Phone Etiquette and Communication skills
• Coordination and related administrative skills
• Excellent interpersonal and organizational skills
• Ability to work independently and as part of a team
• Experience in the healthcare industry is a plus
• Bachelor's degree or relevant experience in a related field