Client Solutions Director

Grid Dynamics is looking for a Delivery Director, who will take the leadership of a team of high-performing, motivated engineers.

Delivery Director works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. The Delivery Director is responsible for making sure that services are being seamlessly delivered to the client. Is in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Ability to manage big programs or accounts as well as Portfolios is a good plus.

• Managing globally distributed engineering and project teams, simultaneously delivering implementation and support projects using Agile methodologies according to the Service / Work Orders (SO) or Contract Execution Plans (CEP) in place with Clients, SLA, Budget, Quality, and Customer Satisfaction.\
• Tech Stack- JAVA / Fullstack / Cloud / GenAI / Data Engineering / Analytics / Data Science / ML
• Managed large enterprise projects (Fixed bid or T&M) - Preferred someone who worked at onsite and managed customers from US / Europe.
• Setting up, maintaining, and improving reliable delivery processes in accordance with industry best practices and corporate PMO standards.
• Increase transparency of the delivery organization by regularly and accurately reporting status.
• Delivering projects on time, within budget, monitor and control the quality and other project constraints / baselines according to the initial planning and according to client expectations.
• Support bid teams on strategic new opportunities with the support of Project Managers, contribute to pre-sales activities.
• Participate actively in the Delivery governance and optimization (reporting and monthly committee).
• Contributing to Company’s Business development and organizational standards implementation.
• Identifying customer needs and overseeing service delivery within the business context.
• Establishing efficient communication channels between Grid Dynamics project teams and client organisations.
• Expanding the team by finding and attracting talent from the market and growing people internally.
• Defining and implementing training and knowledge sharing programs
• People management
• Engineering background is MUST.

The Delivery Director position requires excellent leadership, people management, and problem-solving skills. The innovative nature of Grid Dynamics demands extensive practical knowledge of efficient software engineering processes combined with an ability to adapt and learn quickly.

Specific qualifications for the position include :