Client Success Director

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.Com, Network Solutions, Register.Com and Web.Com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What's the Business Unit like?

ResellerClub was built with the objective of becoming a one-stop-shop of Web Presence products for Professionals and SMEs. We partner with a variety of world-famous providers of Web Hosting, Email Hosting, SaaS, and security products to offer you the best products to fit your every need.

In addition to providing great choice in products we are also upgrading our interfaces to deliver a highly intuitive and efficient experience in adding, managing, and transacting with your customers through the Orderbox platform.

What you’ll do & how you’ll make your mark.

• Managing relationships with all accounts and partners both within India and globally.
• Provide consulting and guidance on integrating partners' existing systems with ours
• Identifying business development opportunities with key focus on growing business from existing partners
• Implementation of marketing initiatives and sales promotions
• Delivering presentations & pitches to introduce new services to existing partners
• Negotiating & closing deals which establish long term business partnerships
• Liaising with internal teams, across departments to enable efficient and timely client setups & integrations
• Liaising with the operations team to ensure smooth functioning of the team as a whole
• Understand requirements and provide information to the end user to choose the right solution
• Assist & resolve conflicts, issues and problems and provide solutions to customers in a timely manner to maintain trust when small & medium businesses inquire via phone, chat or email.
• Develop a robust pipeline and achieve assigned revenue targets and service levels
• Maintain and manage the pipeline with accurate notes and rigorous follow ups.
• Recommend changes in products, services and policies by evaluating results and competitive developments

Who you are?

Why you’ll love us :

we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.