Practice Lead

Position Overview

The Lead / Head of ServiceNow Practice will lead the strategic transformation of our current ServiceNow capabilities into a fully-structured scalable and product-aligned practice. This role is responsible for defining the Practice vision implementing robust governance and operational frameworks driving capability development and aligning the function with our broader business goals. The successful candidate will deliver measurable outcomes across performance resource planning and financial impact positioning the Practice as a recognised leader within the business and the market.

Key Responsibilities

Practice Design & Strategic Leadership

• Establish and communicate a clear vision for the ServiceNow Practice aligned with organisational goals and industry best practices.
• Restructure existing capabilities into a recognisable and scalable Practice designed around product-focused verticals.
• Develop and present a strategic plan within the first 15 working days including key milestones at 30 60 and 90 days focused on measurable outcomes.

Governance & Operational Frameworks

Capability Development & Resource Planning

Cross-Functional Collaboration

Financial & Performance Management

Qualifications & Experience

What We Provide

Key Skills

Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

Employment Type : Full Time

Experience : years

Vacancy : 1