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Lead Consultant - Technical- Salesforce

Value CreedIndia

30+ days ago

Job description

Location : Hyderabad / Bengaluru, India

Job Type : Full-Time

About Us :

Value Creed is a forward-thinking organization committed to excellence in Salesforce implementations. We are seeking a seasoned Salesforce Technical Consultant SME who will be responsible for establishing and leading L1, L2, and L3 technical support for our client, as well as setting up a robust support practice within our organization. Our client currently utilizes Sales Cloud and Service Cloud extensively, with plans to implement Marketing Cloud soon.

Key Responsibilities :

Support Leadership & Practice Setup :

Establish and lead a comprehensive L1, L2, and L3 support framework for the client’s Salesforce environment.
Develop best practices, support processes, and documentation for ongoing technical support.
Act as the subject matter expert (SME) and provide technical guidance to internal teams and stakeholders.

Salesforce Technical Expertise :

Provide deep technical support and customization expertise in Sales Cloud and Service Cloud.

Develop and maintain custom code and integrations to support complex business requirements.

Troubleshoot, diagnose, and resolve technical issues across multiple support tiers.

Integration & Optimization :

Integrate Salesforce systems with third-party applications and internal systems.

Optimize existing Salesforce customizations for performance, scalability, and reliability.

Collaborate with cross-functional teams to ensure smooth system operation and data integrity.

Future-Ready Implementation :

Assist in laying the technical groundwork for the upcoming implementation of Marketing Cloud.

Evaluate new Salesforce features and propose enhancements to support evolving business needs.

Stay updated on Salesforce releases and emerging industry trends.

Required Skills & Experience :

7-12 years of experience in Salesforce implementations with a strong focus on Sales Cloud and Service Cloud.

Proven expertise in leading multi-tier support (L1, L2, L3) and setting up support practices.

Strong experience in developing customizations, integrations, and technical troubleshooting.

Working knowledge of Marketing Cloud is a plus.

Excellent problem-solving skills and the ability to work collaboratively.

Familiarity with Agile methodologies.

Salesforce certifications (e.g., Salesforce Developer, Salesforce Technical Architect) are advantageous.

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