Kinaxis Rapid Response Consultant

Role Overview

We are looking for a Kinaxis AMS Support Consultant to provide

application management, issue resolution, and functional support

for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation.

Key Responsibilities

Provide

Level 2 / 3 functional and technical support

for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity).

Perform

root cause analysis , troubleshoot system and data issues, and provide timely resolutions.

Assist in

minor configuration changes , workbook and dashboard modifications, and report building.

Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow / Jira).

Support

data validation and reconciliation

between Kinaxis and source systems (ERP, SAP, Oracle).

Collaborate with internal COE or Kinaxis team for escalations and version upgrades.

Ensure

change requests

and fixes follow proper testing and release processes.

Create and maintain

knowledge base documents, SOPs, and user guides .

Required Skills

2–5 years of experience supporting

Kinaxis RapidResponse

or similar supply chain planning tools.

Hands-on experience in

supply chain processes

such as demand / supply planning, MPS, and S&OP.

Knowledge of

data integration, data mapping, and data validation

principles.

Experience with

SQL / Excel

for data analysis and issue diagnosis.

Familiarity with

incident management tools

like ServiceNow or Jira.

Strong problem-solving and communication skills.