Assistant Vice President, Project Leader – Recoveries

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Project Leader - Recoveries

We are looking for a guide in essential communications, change management, interpersonal design, employee engagement and employer branding to help fuel growth by leading large, complex business transformation . Someone with rich and tasteful experience in Deductions management, Trade Promotions Management, CRM Solutions, Order to Cash, Digital Solutions etc.).

Role :

Incumbent will be part of Deductions Management team within Genpact , primary role & responsibilities will be to drive highly energetic delivery teams to identify revenue leakage opportunities owing to Deductions / disputes / claims / short payment on invoices. It requires strong domain experience in overall Order To Cash value chain, Trade Spend management & upstream supply chain functions, in CPG and Life Sciences industry sector, The incumbent will be responsible for building innovative solutions, participate in pre-sales, build proposals independently and deliver by creating strong team.

CPG organization losing 8-10% revenue due to disputes and claims and write off huge amount of money. The role requires to recover loses within claims & dispute process and improve margin for clients as well as Genpact.. A core part of the role is also to work with client leadership, cross-functional internal teams, and strategic technology partners to deliver business impact through operational excellence and digital transformation. Salesforce, Celonis , HighRadius , SAP functional expertise will be preferred.

Responsibilities :

Lead and manage a global team of 50-100 professionals in delivering and transforming deductions and claims processes across multiple clients.

Own the deductions and claims capability for Genpact, including strategy, solution design, process excellence, digital innovation, and delivery governance.

Provide thought leadership on deductions recovery frameworks and build consulting propositions for clients.

Partner with sales teams to drive pre-sales efforts, including RFP responses, client presentations, solution workshops, and deal closures.

Collaborate with Sales and Operations senior leadership to build momentum on new deals and successful conversion.

Understand trade terms, supplier-retailer dynamics, Retailer nuances and payment behaviours , portal navigation, and industry-specific compliance requirements to build insight-driven recovery roadmaps.

Deliver business impact and client value by embedding analytics, automation, and predictive modeling in the claims and disputes lifecycle.

Engage with technology partners and consulting firms to co-create market-relevant, scalable solutions.

Act as a trusted advisor to CXOs and senior client stakeholders on O2C best practices and innovation areas.

Qualifications we seek in you!

Minimum Qualifications

Master's Degree - MBA in Finance / Supply Chain management / Chartered accountant

Technical knowledge - Power BI, Tableau will be preferred.

ERP Platform - Thorough with Finance & accounting modules of SAP and Oracle.

Strong analytical mindset, problem solving and organization skills.

Person should be ready to travel on regular basis. Min 2-3 days in a week

Passion for Data analytics

Advanced skills in PowerPoint storytelling, solution articulation, and stakeholder communication

Preferred experience :

Background in consulting or business transformation

Exposure to CPG and Life Science industry nuances and customer-specific trade terms

Why join Genpact

• . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• . Make an impact - Drive change for global enterprises and solve business challenges that matter
• . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Skills Required

Tableau, Power Bi, Oracle, Salesforce, Sap