Network Engineer III

Position Overview

We are seeking a highly skilled Network Engineer 3 to join our Network Operations team. As part of the Tier 3 support group , you will be responsible for handling complex operational issues, ensuring network stability, and serving as a critical escalation point just below the SME and Architect levels. The ideal candidate will bring strong expertise in Cisco and HP routing and switching , with additional working knowledge of Palo Alto Firewalls and F5 Load Balancers being highly advantageous.

This role demands strong problem-solving skills, operational discipline, and the ability to collaborate across teams to maintain and improve the enterprise network infrastructure.

Key Responsibilities

• Act as Tier 3 escalation point for network-related incidents, changes, and problem management.
• Provide advanced operational support for Cisco and HP routing and switching platforms , ensuring high availability and performance.
• Troubleshoot and resolve complex Layer 2 / Layer 3 issues, spanning VLANs, spanning tree, routing protocols (OSPF, BGP, EIGRP).
• Collaborate with SMEs and Architects on escalated incidents, root cause analysis, and network optimization.
• Support and perform changes in alignment with ITIL processes (Incident, Problem, and Change Management).
• Assist in maintaining and improving firewall environments , with exposure to Palo Alto Networks (PA) being beneficial.
• Provide operational support for application delivery and load balancing with F5 devices (LTM, GTM, iRules knowledge advantageous).
• Participate in on-call rotation to ensure 24x7 support for critical issues.
• Collaborate with cross-functional teams (security, server, cloud, applications) for seamless operations.
• Assist in updating and maintaining network documentation, SOPs, and knowledge base articles .
• Provide mentorship and guidance to Tier 1 and Tier 2 engineers on escalated issues.

Required Skills & Experience

Preferred Certifications (Beneficial but not mandatory)

Soft Skills

Career Path

This position serves as a bridge between day-to-day operational excellence and strategic network design . High performers in this role will have opportunities to progress into SME or Network Architect positions as they deepen their expertise.