Role Objective :
- To achieve the sales targets by engaging with customers, explaining brand offerings, assisting them in choosing desired products, and completing sales transactions.
Support Teams :
[Not specified in the provided text]Job Requirements :
Education : GraduateRelevant Experience : 3-5 years in the Jewelry / Apparel / Fashion Accessories / Similar sector with 2-3 years in a position of similar responsibility.Behavioural Skills : Customer CentricityDelivers ResultsNurtures RelationshipsPassionate about our Categories & ProductsGood communication skillsKnowledge : Sales / retail experienceDigital SavvyProcess Contributions & Outcomes :
Sales : Receive and engage with customers to understand their requirements.Introduce various product offerings and facilitate customer buying decisions.Prepare estimates for selected products and complete sales transactions.Process Outcome : Achieve category-wise sales targets for the allocated section.Assist customers with sales returns or repair work.Performance Measure : Store operating policy adherenceIncrease in customer satisfaction scoreIncrease in revenueSales : Retail Operations : Store Management Adhere to standard operating procedures in the store.Adhere to cost-saving practices undertaken in the store.Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section.Report sold stock and ensure stock replenishment.Ensure proper and attractive display of products at the appropriate counter.Transfer stock to the locker at the close of the day.Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors.Monitor dead stock and liaise with the store manager to minimize it.Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes.Process Outcome : Effective store management.Performance Measure : Adherence to policies.Sales : Retail Operations : Feedback Management Collate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings.Process Outcome : Established feedback mechanism.Performance Measure : Increase in customer satisfaction score.Retail Operations : Field Sales Operations Management : Customer Complaint Resolution Manage customer queries and complaints as per company guidelines.Process Outcome : Efficient complaint resolution.Performance Measure : Customer satisfaction scores.Skills Required
Gold, Apparel, Counter Sales, Retail Sales