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Retail Sales Officer- Luxury Sales

Retail Sales Officer- Luxury Sales

ConfidentialBengaluru / Bangalore
17 days ago
Job description

Role Objective :

  • To achieve the sales targets by engaging with customers, explaining brand offerings, assisting them in choosing desired products, and completing sales transactions.

Support Teams :

  • [Not specified in the provided text]
  • Job Requirements :

  • Education : Graduate
  • Relevant Experience : 3-5 years in the Jewelry / Apparel / Fashion Accessories / Similar sector with 2-3 years in a position of similar responsibility.
  • Behavioural Skills : Customer Centricity
  • Delivers Results
  • Nurtures Relationships
  • Passionate about our Categories & Products
  • Good communication skills
  • Knowledge : Sales / retail experience
  • Digital Savvy
  • Process Contributions & Outcomes :

  • Sales : Receive and engage with customers to understand their requirements.
  • Introduce various product offerings and facilitate customer buying decisions.
  • Prepare estimates for selected products and complete sales transactions.
  • Process Outcome : Achieve category-wise sales targets for the allocated section.
  • Assist customers with sales returns or repair work.
  • Performance Measure : Store operating policy adherence
  • Increase in customer satisfaction score
  • Increase in revenue
  • Sales : Retail Operations : Store Management Adhere to standard operating procedures in the store.
  • Adhere to cost-saving practices undertaken in the store.
  • Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section.
  • Report sold stock and ensure stock replenishment.
  • Ensure proper and attractive display of products at the appropriate counter.
  • Transfer stock to the locker at the close of the day.
  • Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors.
  • Monitor dead stock and liaise with the store manager to minimize it.
  • Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes.
  • Process Outcome : Effective store management.
  • Performance Measure : Adherence to policies.
  • Sales : Retail Operations : Feedback Management Collate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings.
  • Process Outcome : Established feedback mechanism.
  • Performance Measure : Increase in customer satisfaction score.
  • Retail Operations : Field Sales Operations Management : Customer Complaint Resolution Manage customer queries and complaints as per company guidelines.
  • Process Outcome : Efficient complaint resolution.
  • Performance Measure : Customer satisfaction scores.
  • Skills Required

    Gold, Apparel, Counter Sales, Retail Sales

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    Sales Sales • Bengaluru / Bangalore

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