Executive Housekeeper

Key Responsibilities

1. Pre-Opening Responsibilities

Develop and implement the

housekeeping pre-opening plan , including timelines, SOPs, and quality standards.

Collaborate with the project team for finalization of

guestroom layouts, OS&E procurement , and laundry equipment requirements.

Lead

recruitment, training, and onboarding

of the housekeeping team for rooms, public areas, laundry, and floristry (if applicable).

Set up

inventory control systems, standard cleaning procedures, linen management , and

guest amenity standards .

Conduct

mock drills, soft opening audits, and operational readiness checks

for guestroom and public area standards.

2. Operational Excellence

Oversee daily operations across rooms, public areas, back-of-house, and laundry to ensure

impeccable cleanliness and hygiene .

Monitor housekeeping budgets,

operating supplies , and cost controls to meet financial targets.

Collaborate with engineering for

preventive maintenance schedules

to ensure rooms remain in pristine condition.

Ensure

compliance with health, safety, and brand standards , including HACCP and ISO guidelines.

3. Guest Experience & Quality Assurance

Implement

guestroom inspection programs

for VIP arrivals, long-stay guests, and special requests.

Maintain

guest satisfaction scores (GSS / NPS)

through service excellence and prompt complaint resolution.

Coordinate with Front Office and F&B teams for seamless guest experiences and quick turnaround of rooms.

4. Team Leadership & Training

Mentor and develop supervisors, room attendants, and laundry associates for

service consistency

and career growth.

Conduct regular

training on cleaning techniques, use of eco-friendly chemicals, grooming, and safety protocols .

Build a

positive, disciplined, and guest-focused departmental culture .