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VisionPlus Production Support Engineer

VisionPlus Production Support Engineer

Jobtravia Pvt. Ltd.Pune
30+ days ago
Job description

Job Profile : VisionPlus Production Support.

Experience : 5-9 years.

About the Role :

We are seeking an experienced VisionPLUS Production Support professional to manage application monitoring, incident triage, and resolution for critical VisionPLUS modules. The ideal candidate will have strong troubleshooting skills, hands-on experience in L1 / L2 production support, and a good understanding of banking or card systems.

Key Responsibilities :

  • Monitor application and batch job alerts for VisionPLUS.
  • Perform daily health checks and validations across modules such as CMS, FAS, TRAMS, ITS, etc.
  • Triage incidents and user tickets, providing quick fixes and workarounds for known issues.
  • Maintain SOP documentation and a knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2 / L3 teams.
  • Coordinate with development, infrastructure, and vendor teams for issue resolution.
  • Support monthly release deployments and patching activities.
  • Prepare Root Cause Analysis (RCA) and incident reports.
  • Act as the first point of contact for VisionPLUS-related incidents and service requests.
  • Handle routine tasks such as password resets, account unlocks, and basic configuration changes.

Required Skills & Experience :

  • 5-9 years of experience in production support, with 2-5 years in L1 support roles (preferably in banking or card systems).
  • Basic understanding of VisionPLUS architecture and core modules.
  • Exposure to mainframe technologies (JCL, COBOL) is an advantage.
  • Familiarity with SQL / DB2 and log analysis.
  • Strong communication skills and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy).
  • Knowledge of ITIL practices preferred.
  • (ref : hirist.tech)

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