Job Profile : VisionPlus Production Support.
Experience : 5-9 years.
About the Role :
We are seeking an experienced VisionPLUS Production Support professional to manage application monitoring, incident triage, and resolution for critical VisionPLUS modules. The ideal candidate will have strong troubleshooting skills, hands-on experience in L1 / L2 production support, and a good understanding of banking or card systems.
Key Responsibilities :
- Monitor application and batch job alerts for VisionPLUS.
- Perform daily health checks and validations across modules such as CMS, FAS, TRAMS, ITS, etc.
- Triage incidents and user tickets, providing quick fixes and workarounds for known issues.
- Maintain SOP documentation and a knowledge base for recurring issues.
- Escalate unresolved or complex problems to L2 / L3 teams.
- Coordinate with development, infrastructure, and vendor teams for issue resolution.
- Support monthly release deployments and patching activities.
- Prepare Root Cause Analysis (RCA) and incident reports.
- Act as the first point of contact for VisionPLUS-related incidents and service requests.
- Handle routine tasks such as password resets, account unlocks, and basic configuration changes.
Required Skills & Experience :
5-9 years of experience in production support, with 2-5 years in L1 support roles (preferably in banking or card systems).Basic understanding of VisionPLUS architecture and core modules.Exposure to mainframe technologies (JCL, COBOL) is an advantage.Familiarity with SQL / DB2 and log analysis.Strong communication skills and customer service orientation.Experience with ITSM tools (e.g., ServiceNow, Remedy).Knowledge of ITIL practices preferred.(ref : hirist.tech)