Technical Support

Key Responsibilities :

• Managing technical escalations
• Ensuring that designated ASPs deliver service as per our service standards
• Managing all customer complaints from major accounts
• Meeting the service standards in terms of managing TAT, mean time to repair, and escalation management
• Ensuring all support services are available for the execution of project orders
• Coordinating with all sales account managers on accounts receivables
• Organizing skill enhancement programs for ASPs, such as training and technical audits
• Customer and ASP escalation management

Educational Background :

Skills Required

Cloud Computing, Scripting, Linux Administration, Api Integration, Networking, Database Management, Cybersecurity, Troubleshooting, Virtualization, Technical Documentation