ServiceNow Developer (ITSM)

The IT Services and Automation team, within the IT Organization, is responsible for providing advice on technology and delivering development, configuration, maintenance and support of the various applications around IT Services. The team s primary responsibility is for the ServiceNow application which is used for IT Service Management (Incident, Problem, Change and Catalog requests was well as Contract and Hardware Asset management).  The ServiceNow Developer  will join an existing team as SME and will contribute to consolidating and transforming Servicenow application.

Primary Responsibilities :

• The ServiceNow Developer  will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations.
• Lead the end-to-end implementation of ServiceNow ITSM / HRSD, including initial setup and configuration.
• Customize and configure ServiceNow ITSM / HRSD to meet specific organizational needs.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement publisher-specific packs and plugins as needed for software management.
• Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow.
• Manage and oversee the entitlement upload process for in-scope software publishers.
• Perform regular reconciliation of deployment details received from integration sources.
• Troubleshoot and resolve any issues related to ServiceNow implementation and integrations.
• Create and maintain documentation, including technical specifications and user guides.
• Provide training and support to end-users and ensure effective adoption of ServiceNow.
• Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes.
• Required Skills ServiceNow, ITSM / HRSD, Implementation and development

Candidate Profile / requirement :

Additional Preferred Skills

Life at PTC is about more than working with today s most cutting-edge technologies to transform the physical world. It s about showing up as you are and working alongside some of today s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

Skills Required

Change Management, It Services, Shell Scripting, Json, Automation, Sdlc