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MNC Hiring For Training Manager

MNC Hiring For Training Manager

ConfidentialGurgaon / Gurugram, Delhi
8 days ago
Job description

Key Responsibilities :

  • Design, implement, and manage training programs for new hires and existing employees
  • Conduct training needs analysis and identify skill gaps
  • Develop training content, modules, and assessments tailored to process requirements
  • Lead a team of trainers and oversee end-to-end training operations
  • Ensure training effectiveness through feedback, assessments, and performance tracking
  • Collaborate with operations, quality, and HR teams to align training strategies
  • Drive continuous improvement initiatives in training methodology and delivery
  • Manage transition and process-specific training for new business or client onboarding

Candidate Profile :

  • 8 to 13 years of experience in training within the BPO / ITES sector
  • Proven experience in handling training for international voice / chat processes
  • Strong leadership and team management skills
  • Excellent communication, facilitation, and presentation abilities
  • Exposure to training tools, LMS platforms, and content design tools
  • Ability to work in a fast-paced, deadline-driven environment
  • Open to working from office and flexible with shifts if required
  • Skills Required

    Training Management, Team Leadership, Content Development, Training Delivery, Process Training

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    Training Manager • Gurgaon / Gurugram, Delhi

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