Senior Information Technology Support Engineer

IT SkylightDelhi, India

5 days ago

Job description

We are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24 / 7 rota covering UK hours.

⚠️ Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response.

Mandatory Requirements

12+ years’ experience in IT Support (L1–L3) or Desktop Support
Office 365 Administrator Console experience (minimum 6 years)
Certifications :
AZ-104
AZ-900
MCSE (2019 or above)
ITIL4
Hands-on expertise in :
Office 365 administration, PowerShell
Microsoft Defender for Endpoint
Azure Core Services (Compute, Storage, Networking, Monitoring)
Intune (Autopilot, Device Configuration Policies, Device Compliance)
Windows Server (2012–2022)
Active Directory, DHCP, DNS
Strong troubleshooting skills and ability to work independently
Excellent English communication skills (written & spoken)
Degree-qualified
Work-from-home capability :
Own laptop [Windows 11 Professional]
Fast, reliable internet
Ability to invoice monthly and receive payment via bank transfer

Shift & Availability Requirements

You must be available during UK hours [Day : 9 : 00 am – 5 : 30 pm UK] and flexible to work any shift in the rota, including :

Day : 9 : 00 am – 5 : 30 pm UK [You will be mainly working on this shift]

Night : 1 : 00 am – 9 : 00 am UK

Evening : 5 : 00 pm – 1 : 00 am UK

Weekend cover (Saturday & Sunday)

Key Responsibilities

Provide professional 1st, 2nd, and 3rd line support via telephone, email, and remote tools

Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently

Support and troubleshoot :

Windows 10 / 11

Office 365 applications & services

Microsoft Azure and Intune

Windows Server environments

Active Directory administration

Endpoint security (Defender)

Perform desktop installation, configuration, upgrades, and maintenance

Handle general network troubleshooting (firewalls, routers, switches)

Provide user administration support (AD, O365, VMware, etc.)

Maintain accurate documentation in the ticketing system

Deliver excellent customer service and communicate solutions in clear, plain English

Preferred Experience

Experience working in an IT solutions / MSP environment

What We Provide

Hosted business telephone

Opportunity to work with a high-performing global support team

If you meet all requirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.

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Information Technology Support Engineer • Delhi, India

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