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IT Specialist
GameChange Solarthane, India15 hours ago
Job description5+ years of experience in IT support roles, with a strong background supporting Windows end users in enterprise environments. Proven ability to work independently as the sole IT representative in a regional office. Experience supporting international, multi-time zone teams, with an understanding of cross-cultural communication and remote troubleshooting challenges. Strong knowledge of Microsoft 365 ecosystem, Active Directory, and endpoint management tools. Solid understanding of networking fundamentals (LAN / WAN, Wi-Fi, VPN). Excellent problem-solving skills with a customer-service orientation. Strong verbal and written communication skills in English. Experience supporting collaboration and conferencing tools. Ability to prioritize and manage multiple tasks in a fast-paced, global organization. Familiarity with ITIL practices or structured IT service management processes. Exposure to Oracle Netsuite ERP a plus. Previous experience in an international company or global support role.
Key Responsibilities
- Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end-user support needs.
- Provide remote IT support for international teams across multiple regions and time zones.
- Support collaboration tools (e.g., Microsoft 365, Teams, SharePoint / OneDrive)
- Monitor, troubleshoot, and resolve IT incidents, escalating to global IT leadership or MSSP when needed.
- Assist with IT operations tasks, including account provisioning, system updates, and compliance checks.
- Maintain asset inventory, licenses, and local IT documentation.
- Support office infrastructure such as networking equipment, printers, and conferencing systems.
- Collaborate with the global IT team to standardize processes and improve IT service delivery.
- Provide user training and guidance to improve adoption of IT systems and best practices.
Qualifications & Skills
Preferred Qualifications
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