SectorTech - Telco - Telecom Business Process Analyst - Senior - Staff

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Telecoms Business Consultant - Senior

The telecommunications industry is changing rapidly with shorter technology cycles, increased capital expenditure requirements, digitization and increasing customer expectations from operators. All of this causes pressure on margins & cash flow requiring operators to transform the way they operate, automating and digitizing their processes, upgrading their technology to leverage the power of cloud, AI and other cutting-edge developments.

As the telecommunications industry evolves, we will work with them to help them transform. You will be working on projects across the Americas, EMEIA and APAC and serving the entire telecommunications spectrum including operators, network equipment providers, system integrators, cloud vendors and specialized tool providers.

The opportunity :

In this role at EY GDS Consulting, you will play a key role in shaping innovative solutions for telecom clients, acting as their trusted advisor in transformation. You will apply leading industry standards to solve complex challenges and leverage cutting-edge technologies to help customers visualize, define, implement new solutions and services.

You will be responsible to create a market for EY offerings across the telecommunications value chain and generate new leads and opportunities based on the client relationships you already have. Additionally, you will be responsible for delivery of key client outcomes on engagements by managing the teams on ground and client expectations of delivery, helping project teams mitigate delivery risk and identifying key issues that hinder outcomes for the client. Together, you'll assist client organizations in addressing their complex business challenges, from strategic planning to execution.

To qualify for the role, you must have :

• Consultant with minimum of 5+ Years proven experience and significant knowledge and professionalism gained from Telecoms Consulting.
• Must possess a strong understanding of telecom value chain, Lead to Cash, Trouble to Resolve, Assurance, OSS processes, Network Inventory Management and Billing.
• TM Forum eTOM, ODA certifications are preferable.
• Significant knowledge and experience gained from years of OSS / BSS domain (Lead & Opportunity, CPQ, Order Capture, Order Orchestration, Inventory, Provisioning, Billing etc) delivery and implementation.
• Should be well-versed in process design at L2 / L3 / L4 levels and beyond.
• Familiarity with agile methodologies and their implementation in marketing contexts.
• Exceptional communication and facilitation skills, adept at engaging and swaying stakeholders at all organizational levels.
• Competent in managing multiple projects with the agility to prioritize tasks effectively to meet deadlines and exceed client expectations.

Your key responsibilities :

Minimum Requirements :

What we look for :

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer :

EY offers a competitive remuneration package commensurate with your work experience, where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer :

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Skills Required

Cpq, Agile Methodologies, Visio, Ms Office, Billing, Camunda