Genesys Architect - Terraform / Scripting

Job Title : Genesys Architect Terraform Scripting

Location : Thoraipakkam, Chennai (Work from Office Only)

Experience : 15+ Years

Notice Period : Immediate Joiners Preferred Employment Type : Full-Time

About the Role :

We are urgently hiring a seasoned Genesys Architect with deep expertise in Terraform scripting to lead the automation of Genesys workflows and call queue configurations. This role demands strong architectural leadership, hands-on technical skills, and a strategic mindset to drive Infrastructure as Code (IaC) initiatives within a dynamic contact center environment.

Key Responsibilities :

• Architect and implement scalable Genesys solutions with a focus on automation and performance
• Design and maintain Terraform scripts to automate Genesys workflows, call queues, and infrastructure components
• Collaborate with cross-functional teams including DevOps, Network, and Application teams to ensure seamless integration
• Ensure high availability, security, and reliability of Genesys platforms across environments
• Provide technical leadership, mentoring, and best practice guidance to development and operations teams
• Troubleshoot complex issues and optimize system performance for large-scale deployments

Required Skills & Experience :

Preferred Qualifications :

(ref : hirist.tech)